PawsAbilities Terms and Conditions of Stay-At-Home Daycare Service
Introduction
The Stay-At-Home daycare services includes a meet and greet session and in-home visits to your dog in your home in your absence, or as agreed.
The Meet and Greet session is a pre-requisite to the Stay-At-Home Daycare service, its purpose is to asses your pets needs and their compatibility for the service. This is a paid service.
During each visit we will provide for your dog’s basic health needs.
This may include feeding your dog, providing clean water, providing access to toileting for your dog, administering any oral medication specified and prescribed by your dog’s vet.
During each visit, we will support your dog’s behavioural health.
This may include bringing your dog for outings to appropriate areas, playing with your dog, calmly spending time with your dog, providing your dog with enrichment activities that may include sniffing games, puzzles, play, training exercises, and other appropriate activities.
Scheduling and Booking
Bookings for meet and greet sessions will be scheduled via phone or email after submission of the contact form on the website.
Bookings for daycare services will be scheduled via phone, email or in person after an initial meet and greet.
Availability is subject to change. We will make reasonable efforts to accommodate your preferred dates and times.
While we will do our best to visit your dog at consistent times as close to those pre-arranged, due to unforeseen circumstances this may not be possible. We generally schedule visits outside of rush hour times to limit delays caused by traffic.
We reserve the right to refuse or cancel any booking at our discretion.
Bookings will be confirmed once full payment has been received and all completed forms have been returned (by email).
By confirming your booking, paying required fees and submitting completed booking forms, you agree to the following terms and conditions.
Meet and Greet
A meet and greet session is mandatory prior to the commencement of any daycare services.
The fee for the meet and greet is €35
This fee is non-refundable.
The amount of meet and greets needed will be determined on your dogs’ comfort level with meeting and being handled by our staff. Many dogs can find a new person entering their home stressful and to ensure everyone’s safety if your dog displays any signalling associated with discomfort/stress or fear subsequent sessions will need to be booked.
Basis of Charging
Charges are based on Package fees or per visit as agreed.
Client Responsibilities
The Owner must provide your dog’s food, walking equipment (including harness and muzzles), bedding, bowls, medications and all dog care equipment and requirements.
PawsAbilities will bring high value food rewards to help your dog develop positive associations with our visits and activities. However, if your dog is sensitive to any foods or you would prefer, they have specific foods only, please provide sufficient treats for our visits.
The Owner must ensure that all equipment is in good working order and not frayed and is correctly fitting their dog.
The Owner must ensure that if their dog's breed/type is on the restricted breeds list that they are fully muzzle trained before being taken out in a public space by PawsAbilities. If this is not the case, then other activities can be arranged within the property either in the house or a fully enclosed garden.
The Owner must ensure their pet is wearing a collar with identification tags.
The Owner must provide a safe and secure environment for our staff to work in.
The Owner must notify PawsAbilities of any behavioural or health changes in their pet including injuries and recent illnesses.
Payment & Fees
All fees must be paid in full at least five days before PawsAbilities first scheduled visit.
Payment is made securely via Stripe or electronic bank transfer.
Bookings will be confirmed once full payment has been received and all completed forms have been returned (by email).
PawsAbilities reserves the right to change our prices at any time, but changes will not affect bookings already confirmed.
Cancellation & Refunds
There are no refunds available for cancellations, sessions can be rescheduled up to two times before a new booking must be placed.
We require 48 hours notice of all rescheduling, if notice provided is less than 48 hours, then the session is considered cancelled with no refund available, and a new booking must be made.
We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as illness, red weather warnings or emergencies. In such cases, we will offer a full refund or reschedule the service.
Liability
PawsAbilities will deliver the agreed services to the best of their ability in a responsible manner.
PawsAbilities accepts no liability for any breach of security or loss of or damage to the Owner’s property during the term of this agreement.
PawsAbilities shall not be liable for any mishap of whatsoever nature which may befall your dog or caused by your dog while under our care or during the term of this agreement.
The Owner shall be liable for all medical expenses and damages caused by their dog to PawsAbilities, to any other person, animal or property. It is recommended that you ensure your home insurance policy covers your dog’s behaviour adequately and that you have a suitable pet insurance policy for your dog.
PawsAbilities is released from all liability related to transporting your dog to and from any veterinary clinic, or other premises, the medical treatment of your dog and the expense thereof.
The Owner will not blame and will reimburse PawsAbilities against any and all costs, expenses, losses, liabilities and claims arising from their dogs’ behaviour.
Emergencies
In the event of an emergency, PawsAbilities shall contact the Owner via the details provided to confirm the Owner’s choice of action. If the Owner cannot be reached in a timely manner, PawsAbilities is authorised to:
· Transport the dog to the listed veterinary practice
· Request on-site treatment from a veterinary surgeon
· Transport the dog to an emergency veterinary provider if the previous options are not feasible
Security
PawsAbilities warrants to keep safe and confidential all keys, entry devices, access codes and personal information of the Owner and to return the same to the Owner/to the agreed upon location/designated responsible person at the end of each visit.
Privacy Policy
We collect and use your personal information in accordance with our Privacy Policy, which is available on our website.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will be effective immediately.
Governing Law
These terms and conditions are governed by the laws of Ireland.
Contact Information
If you have any questions or concerns, please contact us at:
· 085 170 6015